FAQ – WHAT IS IPTV?

WHAT IS IPTV?

✍ Internet Protocol Television (IPTV) uses Internet technology to send television programming to your TV. The internet is a magical place. With the introduction of IPTV, we have experienced a huge shift in the way we consume television media. No longer are we restricted to watching our favorite shows or listening to our favorite music on traditional channels such as television and the radio. IPTV uses a broadband Internet connection for top international programming directly to your home without a satellite dish. Just connect your device to your IPTV Internet from the house and on your TV, then sit back and enjoy it.

 WHAT IS THE DIFFERENCE BETWEEN TRADITIONAL AND SATELLITE IPTV PROGRAMMING?

✍ Traditional satellite dish requires the customer to install a dish on their whereabouts. IPTV offers a unique solution and it’s a direct contrast to traditional television programming, which is delivered through traditional cable and satellite signals. IPTV gives you the ability to continuously stream source media through an internet connection, which is more efficient than other traditional media. IPTV provides higher quality and is cheaper than traditional satellite service.

HOW IS IPTV DELIVERED?

✍ IPTV is typically delivered and distributed by an IPTV service, which delivers three classifications of services, namely:

  • Live Television — allows users to watch live television transmissions with minimal latency, without or without interactivity, and without being just like traditional TV broadcasts. This uses the Internet Group Management Protocol (IGMP) version 2.
  • Time-Shifted Media — also known as digital video recordings, this allows users to enjoy broadcast television on a time-delay using digital recordings of television shows without DVR devices. This allows users to watch and re-watch replays of their favorite shows or live events from an interactive menu.
  • Video-On-Demand — users are able to choose videos of their favorite shows from a catalog and can watch them as many times as they want. This feature makes use of unicast transmission with the Real-Time Streaming Protocol.

WHAT DO I NEED TO LOOK IPTV?

✍ IPTV requires not only a subscription and a player but also a set-top box that receives input from an internet connection, decodes the signal, and plays videos on your high-definition television set. To install and use the IPTV, you need an Internet connection with a recommended speed of at least 4 Mbps/download and 1Mbps/upload, a functional smart TV or non-smart TV connected to IPTV box or Android box.

HOW DO I CHECK MY INTERNET SPEED & QUALITY?

▶ Please use the speed test server to test your internet connection. Do this a few times throughout the day. This will give you a good idea of the overall average internet speed available to you.

CAN I USE THE IPTV AS I LIVE IN AN APARTMENT?

✍ Yes, IPTV perfectly works everywhere with high-speed internet, including apartment buildings or high-rise buildings. Often traveling? Take the IPTV, and watch your favorite programs on the go or at the temporary destination.

CAN I USE MY SUBSCRIPTION ON MULTIPLE DEVICES?

✍ Please pay attention that one subscription can be used on one device at the same time.

 WHAT PAYMENT METHODS ARE AVAILABLE?

You can pay with your Debit/Credit Card or PayPal through a secure payment gate with automatic currency conversion and no hidden fees.

DOES MY SUBSCRIPTION START TO BE ACTIVE RIGHT AFTER I MAKE A PAYMENT?

✍ Subscription starting to be active from the moment you will receive your activation. A simple example. Jason subscribed for 6 Months on May 1st at 11:55 PM and activation credentials were received May 2nd at 00:10 AM. Jason’s subscription is starting to be active from May 2nd, 00:10 AM for the next 6 months.

HOW TO DETECT THE ISSUE IN THE EVENTUAL INTERRUPTION OF CONNECTION TO CHANNEL LISTING?

▶ Check your network connection, reboot your device, and restart the application.

▶ If you have a PC/laptop, connected to the same internet network check if you are not overloading your network with downloading or watching movies, etc. on these devices.

▶ It is recommended to use an internet connection through a LAN (Ethernet) cable to devices and not via Wi-Fi.

▶ Reboot your device and wait for 30 seconds before turning back on.

▶ If your network connection is not an issue, please check whether your account is used on other devices.

▶ Check the download speed on the actual device that is streaming our service – you may have 50 Mbps on your computer, but the device could be considerably slower, indicating a problem on your internal network.

▶ If you are using a low-end device, please check for any high processor demanding applications running in the background that can be stopped.

▶ Check if your Internet Service Provider is eventually having issues in your area.

▶ Try uninstalling and reinstalling your application – you will not lose your activation.‎

 HAVING AN ISSUE WITH SOME CHANNELS?

Please have in mind the first and foremost that we strive to provide the highest level of service at discounted rates.

If a channel is down, we will do our best to restore it as soon as possible.

Please use the guidelines below before reporting an issue with a channel:

▶ Wait for a couple of minutes. Maybe it happens at the same time when we reboot and swap channels so may the channel will be back soon again.

▶ If this is happening on all channels than you need to check on your end first.

Reboot your device and wait for 30 secs before turning back on. Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wi-Fi.

✉ If none of the above-mentioned options works for you, please don’t hesitate to Contact Us. We will respond to your request as soon as possible.

CHANNEL INTERRUPTION?

▶ If the stream is pausing when you are watching a channel, select and open another channel, then return to the previous one to see if it’s in progress. This issue may arise due to a short transmission breach, so the software stopping under these conditions.

BUFFERING ON CHANNELS?

Sometimes you may have to experience buffering on channels due to low internet speeds or high internet traffic.

▶ If multiple users are expanding the bandwidth at the same time, try disconnecting other users and double-checking the connection.

▶ Also, the buffering may occur when using Wi-Fi, which is not a fully recommended IPTV connection option. As mentioned before, to enjoy continuous viewing, you need a direct connection to a LAN (Ethernet) cable with an adapter to power your device. If this is not possible, try to bring the box closer to the router.

▶ Another solution for the buffering issue is to press “pause” for 10-15 seconds and resume – most of the time that will eliminate the need to buffer.

SOME CHANNELS ARE NOT WORKING (BLACK SCREEN/SOUND)?

We cannot promise that all channels will work properly as a result of your internet speed, the technical difficulties of the individual channels used, or the technical difficulties of the device /application/program.

CAN’T WATCH I AM BLOCKED?

Make sure that your account is not used on another device. One subscription can only be used on one device at a time. Otherwise, as a result of automatic security, your account will be banned.

We can only restore it twice for one subscription. If your account is banned again after restoration, please contact us.

Abusing our service with using multiple devices for one subscription be aware that we may permanently ban your subscription.

WHY MY ACCOUNT IS NOT WORKING ON MY ANDROID BOX?

▶ Did you give us the correct MAC address?

▶ Have you tried clearing your app’s cache then restarting your device?

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✍ Our suggestion for the sports events watchers is to check the information on TV channels provided for each sports match by downloading the Google Play application SportEventz. Click on the match detail and find out what channels are streaming your desired match.

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After all, Customer feedback is the lifeblood of our business. Tell us what’s on your mind, good or bad – use the contact buttons on the right side of the main page. We respond to all customer feedback and look forward to hearing from you! We are doing our best to provide an excellent Customer Service to keep our customers happy and loyal to the Live IPTV Premium service provider.